PRIVACY AND SECURITY

We are committed to protecting the privacy of all our customers and any personal information obtained during your visits to our website. This privacy policy will explain what personal information we collect and retain, and the purposes for which we may use it. By using this website you give your consent to the practices described in this policy.

How will the information be used?

When you register with our website, you may be asked if you would like to subscribe to our mailing list and receive a copy of our catalogue. By subscribing to our mailing list you agree to receive emails from Ness informing you of promotions, news, products as well as any other relevant information we feel may be of interest to you. You can unsubscribe from our mailing list at any time. Details of how to unsubscribe are detailed within the body of the email.

Information you provide

We collect and process the information that you provide for specific purposes. We will use this information to communicate with you and provide you with services and products you have requested from us. We may keep a record of all correspondence that you send us.

We will ask you to provide us with your information when you use certain facilities on our website, including those stated below:

Register an account/Sign up to our newsletter – You will be asked for your information which is required for us to send out a brochure and add your details to our email list. If you wish to register an account with Ness you will be asked to provide a password as well as your personal details. This will enable you to securely log into our website in the future using your password and email address as the unique identifier.

Website usage information

We receive and store certain information whenever you interact with us. We collect website usage information from the following sources:

Collected Information We collect usage information during your visits to our website. This may include date, time, page viewed or searched for. We may use this information to create statistics that we may then analyse and disclose for the purposes of planning, marketing and reporting. No individuals will be identified in these statistics.

Our Email List When you sign-up to receive our emailing list, we may also collect optional information such as your name, post code, and product interests. We use this personal information to tailor our email messages and to enhance our product and service offerings.

Customer Service When you contact us with a question, feedback or other comment, you may be asked for information that identifies you, such as your name, address and telephone number. We collect this information to verify your identity and to help us promptly answer your question or respond to your comment or feedback. We may retain this information to assist you in the future. We also may use your feedback, suggestions and comments to monitor and/or improve our products or website.

Website Information Collected You can visit this site www.ness.co.uk without telling us who you are or providing us with any personal information. However, we collect the IP (Internet protocol) addresses of all our website visitors and other related information such as page requests, browser type, operating system and average time spent on our website. We use this information to monitor and improve our website. Cookies are small files that are often created when you visit a website, and which are stored in the cookie directory of your computer. A cookie often includes an anonymous unique identifier. They do not damage your computer. Each website can send its own to your browser if your browser’s preferences allow it, but to protect your privacy your browser only permits a website to access the cookies it has already sent to you, not those sent to you by other sites. You do not have to accept cookies. You can decide if you want to accept them by changing the settings on your browser to either accept all cookies, reject all cookies, or notify you when a cookie is set. Switching them off will still allow you to view the majority of content on our site, although it may restrict your use of our interactive tools. There are two types of cookie. Persistent cookies remain on your computer for a specified time.

We use persistent cookies to: • identify that a registered user has returned • collect information for use as described above. • Session-specific cookies are deleted when you leave the website. • hold the information given while using an interactive tool on the website • hold your details when you are logged into the site • hold your search criteria while you are carrying out a search of the website • collect information for use as described above

Information We Share

If required, we have a duty to share your information with any third party company or organisation in order to comply with legal obligations for the purposes of law enforcement, fraud prevention and credit risk reduction.

Retention Of Personal Information

We collect and process the information that you provide for specific purposes. We will use this information to communicate with you and provide you with services and products you have requested from us. We may keep a record of all correspondence that you send us.

Security Of Personal Information

Your privacy is important to us. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against the loss, theft, unauthorised access, use, modification and disclosure of personal information in our custody and control. We have implemented measures in an effort to safeguard the personal information in our custody and control, including only providing access to personal information to employees and authorised service providers who require such information for the purposes described in this Privacy & Security Policy. To provide you with an increased level of security, online access to certain personal information may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication.

Policy Changes

Our privacy policy may change as we develop the range of services on the website. When our privacy policy changes in any way, an updated version will be displayed on this page. Regularly checking our privacy policy will ensure you are aware of any amendments or additions.

Contact Us

Ness Customer Care

E: customercare@ness.co.uk

Ness Email Subscriptions

If you have chosen to receive emails from Ness, we will offer you advanced notice of sales, special offers, new merchandise, store openings and other Ness news. Email addresses provided to Ness are only used internally for the purpose of sending you communication from us. We respect your privacy rights and will not sell or rent your email address to other companies. If you would like to unsubscribe from our email list, please contact us at customercare@ness.co.uk You may also click on the unsubscribe link at the bottom of our emails. We will remove your name from our email list as soon as possible. Please note that you may receive another email before we are able to remove you.

Your rights

If your use of our site falls under the Data Protection Act and you have a right to request a copy of any information held about you at any time. If you wish to do this, please contact Ness. We will provide you with details of all personal information held about you, except where the law obliges us to keep your data. Ness will need to receive proof of identification before disclosing any information.